monte Casino & Sportsbook Data Care

What We Collect on monte

When you create an account on monte, we collect your email address, password hash, full legal name, date of birth, and government ID number (KTP for Indonesian residents). We also ask for your residential address to verify your location.

Once verified, you add a payment method. We collect the details you provide for that method—whether you choose DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer through mobile banking, local payment, online payment, or e-wallet. We retain records of all transactions: deposits, withdrawals, and settlement data.

When you use monte to place markets on football, engage with live-dealer tables, or play slot games, we log your activity. This includes the markets you viewed, the stakes you placed, the outcomes you received, and timestamps. We also collect technical data: your IP address, device type, browser version, and the pages you visited. This technical data helps us diagnose issues and prevent fraud.

Account data

Email, name, date of birth, ID number, address, password hash.

Payment data

Payment method details, transaction history, deposit and withdrawal records.

Activity data

Markets placed, stakes, outcomes, session times, game category participation.

Technical data

IP address, device type, browser version, operating system, pages visited.

How We Use Your Data on monte

We use your account data to verify your identity and comply with anti-money-laundering regulations. We use your payment data to process deposits and withdrawals, settle markets, and maintain transaction records. We use your activity data to deliver the monte service—calculating payouts, confirming market outcomes, and enabling you to view your betting history.

We use technical data to protect monte from fraud and unauthorised access. If we detect unusual login patterns or suspicious account activity, we may flag it for review. We also use technical data to improve our platform—understanding which features users engage with, where errors occur, and how to optimise performance.

We do not sell your data to third parties. We do not use your data to market unrelated products. We do not share your payment details with external advertisers. Our use of your data is strictly tied to delivering the monte service, meeting legal obligations, and protecting against fraud.

Third-Party Data Processors

We work with third-party processors to deliver monte. Payment processors like mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and our banking partners (online payment, e-wallet, mobile banking, local payment) receive your payment data when you deposit or withdraw. These processors follow their own privacy policies and are responsible for protecting the data they receive.

We use cloud hosting providers to store monte's infrastructure. Your data is encrypted at rest and in transit. We use fraud-detection services to monitor suspicious activity. These services may process your IP address, device fingerprint, and transaction patterns to identify risk.

We do not transfer your data outside Indonesia unless technically necessary for service delivery. If data transfer occurs, we ensure it is protected by equivalent security standards. We do not sell your data to marketing firms or data brokers.

We at monte retain your data only as long as necessary to deliver our service and meet legal obligations.

Your Rights Over Your monte Data

You have the right to access your data. You can request a copy of all information we hold about you—account details, transaction history, activity logs. You have the right to correct inaccurate data. If your name or address is wrong, contact our support team and we will update it.

You have the right to delete your account. If you request account closure, we will deactivate your monte account and securely delete personal data within a reasonable timeframe, unless we are required to retain it for legal or fraud-prevention purposes.

You have the right to object to certain uses of your data—for example, if we use technical data for platform improvement rather than security. You can opt out of non-essential processing by contacting our support team. You also have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your data.

Cookies and Tracking on monte

We use cookies on monte to maintain your session and remember your login. These are essential for the platform to function. We also use analytics cookies to understand how users interact with our site—which pages they visit, which games they engage with, how long they stay. This helps us improve monte's user experience.

Third-party services like fraud-detection tools may set their own tracking pixels or cookies. You can control cookies via your browser settings. If you disable certain cookies, some monte features may not work as intended.

Data Retention and Security

We retain your monte account data for as long as your account is active, plus a reasonable period afterward to meet legal and compliance obligations. Transaction records are retained for at least five years to comply with anti-money-laundering rules. Technical data (IP logs, device fingerprints) is typically retained for 90 days unless a security investigation requires longer retention.

We use industry-standard encryption (TLS 1.2 or higher) to protect data in transit. Your password is hashed using modern algorithms and never stored in plain text. Our servers are physically secure and access is restricted to authorised personnel only. We conduct regular security assessments and penetration testing to identify vulnerabilities.

No security system is perfect. If we experience a data breach, we will notify you within a reasonable timeframe and provide guidance on steps you can take to protect yourself. We maintain cyber insurance and incident response procedures to manage breaches effectively.

Contact and Dispute Resolution

If you have questions about how we handle your data on monte, contact our support team via live chat or email. You can request a copy of your data, object to certain uses, or ask for account deletion.

If we do not resolve your concern to your satisfaction, you have the right to lodge a complaint with your local data protection authority. In Indonesia, this is typically the Indonesian Personal Data Protection Authority or equivalent regulatory body in your jurisdiction.

We review this privacy policy periodically and may update it to reflect changes in our practices or legal requirements. We will notify you of material changes via email or a prominent notice on monte.